Returns & Refunds

FREE OF CHARGE NO QUIBBLE RETURNS*

Damaged goods need to be advised within 7 days of delivery via email - houseoflights@aol.com - quoting you order number, name & address.

If we cannot send out a replacement part eg. glass shades, light bulbs, crystal pieces, and the whole item needs to be returned, then please repackage the box with it's outer covering, (box/bubblewrap) do not write any delivery details on the product box.

We will then arrange collection by our carriers on a day designated by the customer.

When the damaged item is returned & checked we will then send out a replacement or refund as required by the customer.

Unwanted goods need to be notified within 28 days of delivery via email - houseoflights@aol.com - quoting you order number, name & address.

Please repackage the box with it's outer covering, (box/bubblewrap) do not write any delivery details on the product box.

We will then arrange collection by our carriers on a day designated by the customer.

Once returned we will then check these goods to ensure they are unused and in the original packaging, and issue a refund.

Keep all the packaging from your delivery in a secure dry environment in case you need to return any part of your order to us.

*UK Mainland Only Carriage charge may apply for other areas

Free gifts - any free gifts offered with purchases over £100 must be returned if the original goods ordered are returned, or part order returned rendering the total purchase below £100. Free gift as shown available while stocks last, & subject to change.