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Returns & Refunds

FREE OF CHARGE NO QUIBBLE RETURNS*

Damaged goods need to be advised within 7 days of delivery via email - houseoflights@aol.com - quoting you order number, name & address.

If we cannot send out a replacement part eg. glass shades, light bulbs, crystal pieces, and the whole item needs to be returned, then please repackage the box with it's outer covering, (box/bubblewrap) do not write any delivery details on the product box.

We will then arrange collection by our carriers on a day designated by the customer.

When the damaged item is returned & checked we will then send out a replacement or refund as required by the customer.

 

Unwanted goods need to be notified within 28 days of delivery via email - houseoflights@aol.com - quoting you order number, name & address.

Please repackage the box with it's outer covering, (box/bubblewrap) do not write any delivery details on the product box.

We will then arrange collection by our carriers on a day designated by the customer.

Once returned we will then check these goods to ensure they are unused and in the original packaging, and issue a refund.

Keep all the packaging from your delivery in a secure dry environment in case you need to return any part of your order to us.

*UK Mainland Only Carriage charge may apply for other areas

 

Free gifts - any free gifts offered with purchases over £100 must be returned if the original goods ordered are returned, or part order returned rendering the total purchase below £100. Free gift as shown available while stocks last, & subject to change.

FREE delivery!

To save you money, we now offer absolutely FREE delivery on ALL your orders! (UK mainland only)

 

FREE returns!

We now offer absolutely FREE no quibble returns! (UK mainland only)

If you are dissatisfied with your purchase, for whatever reason, simply contact us within 28 days of receipt and we will arrange a free return and a no quibble refund.

 

Our price promise

We are so confident that we offer the best prices for lighting online that we guarantee to price match any verified better deal available from a UK website.

Further details >> click here

 

Customer support

Need some advice from us on choosing or fitting lighting?

Ring us now on 01202-765635
... or >> click here to contact us

 

Special offers!

Great deals on quality lighting

>> click here
for our special offers page