Returns & Refunds

Any damaged goods** need to be advised within 7 days of delivery (via email: houseoflights@aol.com) you will initialy be responsible for returning these goods in their original packaging and ensuring they are adequately packed to avoid damage on return, we will then check these items on receipt and issue a refund or replacement as required, including P&P.

** replacement parts eg. glass shades, light bulbs, can be sent out.

Unwanted goods also need to be returned within 7 days of delivery (advise us via email: houseoflights@aol.com) unused & in original packaging, you are responsible for returning these goods in their original packaging and ensuring they are adequately packed to avoid damage on return. We will then check these goods on receipt and issue a refund.

Keep all the packaging from your delivery in a secure dry environment in case you need to return any part of your order to us.

Free gifts - any free gifts offered with purchases over £100 must be returned if the original goods ordered are returned, or part order returned rendering the total purchase below £100. Free gift as shown available while stocks last, & subject to change.